Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by NordBloom Candles, an online store based in Sweden. Throughout the site, the terms “we,” “us,” and “our” refer to NordBloom Candles.
NordBloom Candles provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, and merchants.
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or that you have given consent for any minor dependents to use this site.
You agree not to use our products for any illegal or unauthorized purpose and not to violate any laws in your jurisdiction while using our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your information (excluding credit card details) may be transferred unencrypted across various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.
SECTION 3 – PRODUCT INFORMATION AND ACCURACY
NordBloom Candles specializes in handcrafted decorative candles made from natural materials, including floral and sculptural designs.
We strive to display product colors, shapes, and details as accurately as possible. However, variations in screen displays and the natural properties of wax may result in slight differences in color, texture, or finish.
All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to modify or discontinue products at any time.
SECTION 4 – PRICING AND MODIFICATIONS
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any service or product without notice at any time.
SECTION 5 – ORDERS AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. If an order is cancelled, we will notify you using the contact information provided at checkout.
You agree to provide accurate, complete, and up-to-date billing and shipping information.
SECTION 6 – RETURNS AND REFUNDS
Under EU law, you have the right to withdraw from your purchase within 14 days without providing a reason. This period begins on the day you receive your goods.
To exercise this right, please contact us at:
Refunds will be processed within 14 days of receiving the returned goods. Items must be returned unused, unburned, and in their original condition and packaging.
Return shipping costs may be the responsibility of the customer unless the product is faulty or incorrect.
For full details, please refer to our Return Policy.
SECTION 7 – THIRD-PARTY LINKS AND TOOLS
Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.
Use of third-party tools or services is at your own discretion and risk.
SECTION 8 – COMMENTS AND FEEDBACK
If you submit feedback, suggestions, or other materials, you agree that we may use them without restriction or obligation to compensate you.
You are responsible for ensuring that your comments do not violate any third-party rights or contain unlawful, harmful, or offensive content.
SECTION 9 – PERSONAL INFORMATION
We process your personal data in accordance with the General Data Protection Regulation (GDPR).
For information about how we collect, use, and protect your data, please review our Privacy Policy.
If you wish to exercise your GDPR rights (such as access, correction, or deletion of your data), please contact us at:
SECTION 10 – PROHIBITED USES
You may not use our website:
- For unlawful purposes
- To violate intellectual property rights
- To distribute harmful or malicious material
- To interfere with the security or operation of the website
We reserve the right to terminate access to our site for violations of these Terms.
SECTION 11 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Our products and services are provided “as is” and “as available” without warranties of any kind.
NordBloom Candles shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
Candles are flammable products. Customers are responsible for following proper safety instructions when using our products.
SECTION 12 – INDEMNIFICATION
You agree to indemnify and hold NordBloom Candles harmless from any claims or demands arising from your breach of these Terms or violation of any law.
SECTION 13 – TERMINATION
These Terms remain effective unless terminated by you or us. You may terminate them by ceasing to use our website and services.
SECTION 14 – GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of Sweden and the European Union.
SECTION 15 – ALTERNATIVE DISPUTE RESOLUTION
If you have a complaint regarding your purchase, please contact us first at:
If we are unable to resolve the issue, you may use the European Commission’s Online Dispute Resolution (ODR) platform available at: